Operations Supervisor İş İlanı

GENEL NİTELİKLER

You come with:

• A C1 level of English, both written &spoken;
• University graduate;
• Min.6 months of experience in a coordination role within BPO sector or min. 3 years of experience in a coordination role
• Proven, strong people relations proficiency;
• Strong leadership and negotiationskills;
• Proficiency with Microsoft Office applications, especially inExcel;
• Experience in feedback delivery, training and development of training materials;

Your day in Conectys:

• You will manage daily correction of deviations in terms of schedule change, unplanned absence and ensures appropriate work assignment to reach performance;
• You will implement account operational frames, capacity planning and operating hours as agreed with Project Manager;
• You will disseminate process related information to the team and ensure team members are compliant with both Conectys and Client processes and policies;
• You will collaborate with stakeholders and supports departments to ensure compliance with company policies and legal requirements at team level;
• You will conduct 121 feedback with direct reports in a continuous manner and performance assessments in timely manner.
• You will plan own activities as well as those of the coordinated staff with responsibility, adaptability and receptivity by taking into consideration the individual needs of their staff, depending on the assigned responsibilities and the general action plan;
• You will regularly monitor the progress achieved towards the proposed objectives and writes regular reports to clients and hierarchical superiors in compliance with the data provided in the contracts and in accordance with Conectys standards and objectives;
• You will identify weaknesses, risks and problems, seeks, identifies and implements prevention and recovery strategies;

We have for you:

• Soft Skills and CommunicationTraining;
• Specific Training with access to our customers’ products;
• Professional work environment and international career opportunities;
• Office located in the heart of the city;
• Private Health Insurance;
• Additional Transportation Payment to thesalary;
• Meal Vouchers.

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