We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 36 countries across five continents, with more than 70,000 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.
As Majorel Türkiye, with more than 3,000 teammates in 7 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.
Our Mission
We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.
Our Vision
Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.
We serve customers across the world through our 70,000+ people based in 36 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.
General Qualifications:
· Graduated from bachelor degree in related departments of universities
· At least 3-5 years of experience in Performance Management
· Excellent command of written and spoken English or German
· Good team player with strong problem solving skills
· Strong communication and good desicion making skills
· For male candidates must have completed military service
· Making improvement studies for processes in the domain and generating suggestions / alarms for subjects that are not directly affected.
Job Description:
· Designing studies that will contribute to the goals of the institution and department or support operational development, and provide resources and contributions to projected studies
· Adaptation of successful examples and projects engaged in Turkey and abroad to Majorel Turkey
· Designing, follow-up, measurement and improvement of processes related to the issues that are responsible
· Creating and following -up performance tracking systems and managing the necessary premium setups to achieve maximum performance.
· Following-up the balance between performance outputs and paid premium amount.
· Making People Analytics evaluations of process outputs and making process improvements as a result.
· Creating career paths and conducting internal communication studies necessary for adoption by the target audience
· Checking monthly premium data and providing input to salary payments with 0 errors
· Analysis of suggestions that will contribute to the performance monitoring process and their inclusion in the system