Product Onboarding Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Insider is a B2B SaaS company with a unique approach to multichannel experience orchestration. Recently, Insider announced its $32 Million Series C funding round by Sequoia. Insider was named the #1 leader on G2’s Mobile Marketing Software and Personalization Grids, with a 4,6/5 rating based 100% on user reviews, 19 quarters in a row. Insider was also named as the #1 Leader in the Forrester Wave for Cross-Channel Campaign Management (CCCM) with the highest overall score among all vendors, with a 5/5 rating in numerous criteria. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside the US.
Many of the most prestigious Fortune 500 companies and top brands in retail, automotive, and travel use Insider to deliver AI-backed personalized experiences that exceed customer expectations. Insider is trusted by over 800 global businesses, including UNIQLO, Singapore Airlines, Virgin, Toyota, New Balance, IKEA, Samsung, Newsweek, MediaMarkt, Nissan, AVIS, Marks & Spencer, Allianz, BBVA, Dominos, Avon, and CNN.
Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals.
They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the partners’ success in all of the 25 regions.
They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment.
We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer & what we expect. But that’s the thing that makes the difference between storytellers & story makers; the things that grab your soul.
Day in and day out a Product Onboarding Specialist in Insider;
- is a critical part of our future success
- works closely with Customer Success Manager during the product setup
- guides partners through their first setup
- delivers an exceptional experience to our partners during onboarding with the highest level of quality in product knowledge, product training and project management skills while consistently managing, meeting and exceeding partner expectations
We want you to join us while we are taking a step into the future if you;
- Have a university degree in Business, Marketing, Engineering, or related fields
- Have an experience working with customers, preferably at a technology / SaaS company
- Have a technical and user experience in one of the products: Product Recommendations, Email, Messaging channels like Web Push/ FB/Wapp, Mobile App Technologies, Onsite Personalization Technologies
- Have strong communication skills in both writing and speaking (English & Turkish)
- Have a high sense of responsibility and accountability
- Have an ability to recognize repeated user-facing issues and build scalable solutions
- Have a passion for technology and problem solving
- Are an effective project manager with a track record of leading through complexity and driving outcomes on time
- Have the aptitude for learning quickly and rapidly build domain and product knowledge
While we are conquering the world, we are offering you;
- A chance to work in an international, diverse, and inclusive environment,
- “Tech Talks” with famous and groundbreaking people from the software world,
- To be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google,
- Access and opportunity to gain a limitless network all over the globe,
- Access to many hard and soft skills training to help you improve and challenge yourself,
- Access to 16,000+ online courses taught by real-world professionals on LinkedIn Learning platform to satisfy your hunger for knowledge.
- Space to share your skills through training and workshops if you wish. Sharing is caring!
- Inclusive Private Health Insurance,
- Food expenses covered on a monthly basis,
- Fun with the occasional team activities!
- No Dress Code!
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
