Project Management Specialist İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 35 countries across five continents, with more than 66,800 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.

As Majorel Türkiye, with more than 3,000 teammates in 7 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

Our Mission

We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.

Our Vision

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

We serve customers across the world through our 66,800+ people based in 31 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

General Qualifications

• Bachelor’s or master degree in degree in Engineering, IT, Computer Science, MIS or Management
• At least 3 years of experience within IT and Project Management area
• Good knowledge of both written and spoken of English
• Experience in agile practices and having knowledge of software development processes are plus
• Able to work as a team player progress with a cooperation perspective
• Able to work with solution and goal oriented
• Taking initiative and decision making skills
• Have a customer-oriented service approach
• Progressing with a detail-oriented perspective
• Open to feedback
• Adaptable to change quickly

Job Description

• Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects that ensure consistency with company standards, strategy, commitments, and goals.
• Obtaining resources and coordinating the efforts of team members and third parties/vendors to deliver projects according to a plan
• Creating and executing project, work plans and revising as appropriate to meet changing needs and requirements
• Planning, executing, and finalizing projects according to strict deadlines within budget
• Managing relationships with customers and stakeholders
• Designing risk mitigation plan
• Providing project progress reports and to executives
• Acting as a coach and subject matter expert in all project management matters
• Optimizing and improving processes and the overall approaches where they are necessary
• Managing large and diverse project teams
• Use and continuous improvement of leadership skills