QUALIFICATIONS AND JOB DESCRIPTION
Fluent in written and spoken English (Second language is preferable)
University degree in Tourism and Hotel Management
Experience in an international hotel chain is preferred
Knowledge of Opera and MS Office applications
Eager to learn, positive and energetic person
Good team player, working well with other departments and co-workers
Ability to focus attention on guest needs, remaining calm and courteous
Must be comfortable in working flexible hours including evenings and weekends
Able to work under pressure and within tight deadlines of hotel industry
JOB DESCRIPTION
To provide a warm welcome to all our guests and visitors
To consistently offer professional, friendly and engaging service
To provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
To assist guests regarding hotel facilities in an informative and helpful way
To respond to each guest who approaches the Reception Desk
To drive rate through up-selling room brands
To follow department policies, procedures and service standards
To follow all safety policies
Handle cash drawer properly
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
Other duties as assigned
