Refund Operator - Airport & Down Town İş İlanı
İşveren Hakkında
- İstanbul(Avr.), İstanbul(Asya)
- Hizmet
GENEL NİTELİKLER
Nature and aim of the position:Refund Global Blue Tax-Free Forms at a Global Blue Down Town Refund Points
Main duties and responsibilities
· Verify and refund Global Blue Tax-Free Forms
· Ensure a satisfactory experience for our customers
· Prevent refunding mistakes and fraud
· Prepare reports as needed
· Observe Global Blue policies, guidelines, and procedures
Main KPIs
· Number of refunded transactions
· Refunding mistake ratio
Cooperation
· Reporting line: DTRO Refund Responsible OR Refund Manager
· Mainly cooperates with: Peers at same and other Refund Points, Quality Assurance
Background and Education
· Helpful: a commercial education
· Helpful: experience in face-to-face customer contact
· Helpful: experience in managing tills
· Helpful: airport experience
Specific skills and knowledge
· Must be dedicated to service and customer satisfaction
· Must be fluent in English. Other helpful languages in order of relevance: Chinese, Russian, Arabic
· Must be experienced in using office software
· Must be trustworthy to handle large amounts of cash
· Must have a clean criminal record
· Must be able to handle stress
· Must be nimble but thorough
· Must be a good team player
· Must be flexible in terms of working hours
