Regional Service and Development Engineer İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

JOB RESPONSIBILITIES

• Driving all existing NATCA (North Africa, Turkey, Central Asia)service development projects to closure, byfinalizing related project set ups based on the set prioritiesas agreed by the AMsales director
• Supporting regional set up and implementationof the Skills Levels Program by arranging agreement on tasks with HR,technical content owners, trainers, local service managers and general managers

• After winning a service agreement bid,initiate a new case study by liaisingwith local service managers and driving them to closure in collaboration with Marketing
• Drive CS and FSM business management system implementation in all NATCA regions, bylearning all systems in great detail, thereby being able to provideour regions support during instantbottlenecks, or the required improvements
• Structured checks on correct CS and FSM system entries, to ensure complianceduring internal and external audits
• Training service and sales support admin staff across NATCA regions on correctly processingaftermarket orders to achieve accurate AM1-2-3-4 numbers
• Trouble shooting and problem solving of service and aftermarket business administrationactivities

• Support AM service/sales teams in pursuing and securing new servicecontracts / opportunities across all NATCA regions by analyzing and extraction SAP data
• Supporting the development of a fixed number of service agreement models (i.e bronze, silver gold) with a goal tobe able to provide a quick turnaround time after receipt of a service agreement RFQ
• Providing historical or new (SAP) business insights in support of new service agreement RFQ’s. Monitoringthe bid progress, usinga structured approach along the agreement bid journey
• Drive and achieve budgets on service and aftermarket relateddivisional initiatives, like ; spareswin-back, B&B and slob reductions
• Monthly review and support of optimizationof service centre inventories and contractspares stocks in collaboration with Inventory manager.

• Liaising and coordinating with HR concerningrelevant trainings for newservice recruits or existing service employees, byfinalising and supporting role-basedtraining plans
• Collaborating with local regions to ensure correctunderstanding of local and regionalbusiness processes, with a goal to improving existing SOP’s orcreating and implementing new SOP’s into our IMS system

QUALIFICATIONS

• Master's degree from a Technical University; preference Mechanical or Mining Faculty
• Fluent in English (verbal&written)
• Microsoft Office and SAP Experience Essential :
• Service business administration experience, service sales cycle and order processing process knowledge
• Minimum of 2 years’ experience within a similar role
• Ability to think analytically and strategically to plan ahead for future projects
• Ability to think creatively, in any kind of situation
• Sound communication skills
• A strong commitment to ensuring that all internal & external customers are delivered excellent service.
• Experience in a Manufacturing, Engineering and service providing business.
• Strong Achievement Orientation – the desire to succeed even in difficult circumstances.
• Relationship Building – the ability to build and maintain effective relationships with others.
• Emotional Resilience – the ability to retain a positive attitude
• Initiative – Self-motivated and possesses an ability to demonstrate a high level of initiative in the role.
• Creativity – the ability to “think outside the box” and from different perspectives.
• Communication – ability to sell a message both to individuals and wider groups and at different levels within the Company, listens to customers and/or colleagues, and responds appropriately
• Analytical Ability – the capacity to understand a problem and come to a reasoned conclusion
• Team Orientation – the ability to work with and support a team
• Planning & Organising – capacity to meet deadlines and organize work among conflicting demands.
• Ability to problem solve – and act with initiative, prioritize work and communicate effectively.
• Continuous Improvement – takes action to achieve continuous improvement.
• Customer and service business focused
• Ability to manage projects to a closure
• Building trustworthy relations with relevant contacts
• Attention for detail and can use structured approaches to problem solving
• Basic Mining equipment knowledge
• Valid (car) driving licence
• Valid passport