Reporting Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a "Reporting Specialist" for a Germany-based luxury consumer brand that produces customizable, high-quality jewellery. If you want to be a part of a global team in one of the most preferred brands in the international market and develop your career in this direction, this opportunity is for you!
- Graduated from Statistics, Information Technologies & Programming Faculties of universities
- Minimum 2 years of experience in call center operations
- Good English language skills (oral and written);
- Good knowledge of MS Excel
- Have effective communication skills
- Analytical and solution oriented
JOB DESCRIPTION
- Developing reporting processes by analyzing existing and new report requests
- Analyzing the new report requests from the business units, developing them in line with the needs, completing the final tests and delivering them to the user
- To prepare daily, weekly and monthly reports in accordance with the demands of the business units
- Following the KPIs of the Customer Service departments and informing the senior management and relevant business units about important developments for action
- Meeting data and data demands, creating efficiency analyzes, preparing dashboards
- To carry out research and studies that will ensure the continuous improvement of the reporting infrastructure
- Organizing training for operations, when necessary, regarding the use of currently used programs and the content of the report
- To make reports on how many calls/emails the customer service answers, in how many minutes, and why the e-mails and calls they can't answer are not answered
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