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QUALIFICATIONS AND JOB DESCRIPTION
Front Desk Supervisor
Live Fully at Marriott International – #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.
We are currently seeking a new team member as a Front Desk Supervisor at AC Hotel Macka by Marriott Istanbul, Besiktas.
As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property. We are looking for motivated, energetic, attentive individuals who can provide an exceptional experience to our guests from all over the world. Oversees front desk operations. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly.
Responsibilities
· Lead team by example, portray professionalism and ensure that your team can rely on you for direction, support and timely communication.
· Train and supervise the front desk associates to ensure adherence to quality standards, deadlines, and proper procedures.
· Provide associates with guidance on handling difficult or complex problems or in resolving escalated complaints or disputes.
· Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
· Perform other duties as assigned.
Qualifications
· Bachelor Degree or equivalent required.
· At least 2-3 years' experience in hospitality, front desk experience is preferred.
· Prior supervisory experience preferred.
· Computer literate in Opera, MS Office programs; some experience with property management systems preferred.
· Must be fluent in English language both spoken and written.
· Good interpersonal communication skills in person and by phone.
· Must be able to multitask, function in a professional manner under pressure from guests and supervisors.
