Resepsiyonist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Graduated from Tourism & Hotel Management
- Experienced in the same position for 2 years
- Fluency in English. Any other languages will be valued such as Spanish
- To be competent of Opera PMS and Microsoft Office
- Teamplayer
- Be guest service oriented with proactive guest approach
- Good communication skills and have smiling face
- Presentable and well-groomed
İŞ TANIMI
- Serve the customers before their arrival (reservations, request information, etc.)
- Serve the customers on their arrival (check-in, luggage and packages, transportation etc.)
- Assist the customers during their stay (delivers messages, wake-up service, management of complaints and suggestions, safe service, booking tickets, etc.)
- Serve the customers in their departure (check-out, booking a taxi, etc.)
- Perform all those internal support tasks coming from the customer service procedure (balance the cash register, incidents' register, updating of the system data , control of production, etc.)
- Coordinate the preparation and room departures with Housekeeping Department.
- Coordinate any needs with other departments.
- Satisfaction questionnaires' compilation from customers related with the service received.
- Attend and participate in meetings with management and other departments.
- Fill in the Incidents’ Book.
