Reservation Agent İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

• Knowledge of Opera, MARSHA & Microsoft Office is preferred
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism Management, or related major
• Minimum of 1-year experience in Hotel or Resort, preferably in any of the following areas; Reservations, Front Office, Switchboard or Guest Relations
• Understands the local culture and have worked in the region
• Excellent interpersonal and communication skills
• Ability to focus attention on details and to handle multiple tasks
• Result driven, proactive and reliable personality
• Fluency in English written & spoken
• No military obligation for male candidates / at least 2 years postponement

JOB DESCRIPTION

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system.

• Understand the key principles of Marriott International Pricing Strategies and Revenue Management
• Retail, Corporate, Leisure, Group, Other
• Rate Restrictions, hurdles and availabilities
• Maximize rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services
• Handle faxes and emails pertaining to rooms reservations
• Be fully conversant with all market segments and rate plans used across all distribution channels
• Be flexible in sales technique through offering the right product to the right customer at the right time
• Handle customer queries and complaints relating to Rooms Reservations
• Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
• Responsible for effective implementation and compliance with Sheraton Core Reservation Standards
• Maintain accuracy and cleanliness of the PMS Database
• Ensure market segmentation is accurate for each reservation
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools - Includes Opera PMS/S&C
• Be involved in all property PMS Conversions
• Complete understand and effective use of the Hotel’s telephone system
• Maintain the Reservation correspondence
• Support the Reservations Supervisor and/or Revenue Management leader with special projects as required
• Oversee accuracy of room blocks and reservations
• Input group rooming lists using reservation systems