Reservation Agent İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Key Missions :
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room types.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in the reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Upselling, or offering a more expensive room to the customer
- Never gets tired of reaching the goals.
Essential and Optional Requirements:
- Previous hotel front office or reservation experience is preferable
- Knowledge of OPERA PMS is mandatory
- Previous customer service experience is essential
- A capability and commitment to delivering high levels of customer care
- A positive attitude and excellent communication skills
- Excellent command of English
