Reservations Agent İş İlanı
İşveren Hakkında
- Muğla(Bodrum)
- Konaklama ve Otelcilik
GENEL NİTELİKLER
MAIN RESPONSIBILITIES
- Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested.
- Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained.
- Ensure all confirmations are accurately sent out within time making personal references to their choices.
- Promote seasonal packages and current promotions to our guests.
- Ensures that Guest History is updated and acted upon accordingly.
- Ensure arrival lists are checked and are complete (arrival times, rates etc.) the day prior to the guest arrival.
- Clarify duties and responsibilities of reservations colleagues and ensure that work processes are in a logical order.
REQUIREMENTS
- Bachelor's degree in hospitality management or minimum 3 years working experience in luxury hotel environment.
- Proactive communications skills.
- Computer literate.
- Posses a friendly, energized and outgoing personality, strong team player.
- Strong written and verbal communication skills in the English language.
- Knowledge and grasp of PMS and hotel distribution systems.
- Able to multi-task.
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