Reservations Manager İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
As the largest travel B Corp globally Intrepid - PEAK DMC creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet
Travel to us is a force for good and we want to be the best travel company not just in the world, but for the world. So, let’s change the way we all see the world, together as now more than ever, the world needs Intrepid people.
The Position
It’s time to take your love of travel and put it to work.
The Reservations team contributes to this success by providing quick and accurate bookings, confirmations and suitable alternatives to all accepted quotes for DMC clients. In this position as a Reservations Manager, you will provide leadership to the team to deliver service-level excellence through effective coaching, training & development.
This is a full-time position based in our Istanbul office but will allow some flexibility to work remotely or from home.
You’ll be responsible for:
• Responsible for the team achieving fast turnaround times and accurate bookings and confirmations.
• Work with external booking systems and procedures, Travel Studio, and other internal systems to manage the booking and confirmation with suppliers of all accommodation, transportation
• Complete bookings and provide confirmations to the Sales teams for external clients.
• Provide accurate feedback and alternatives to ensure that customer service levels are maintained
• Work to improve reservations processes and, along with the other managers in the Intrepid team, will contribute to providing excellence in customer service.
Some of the essentials you’ll have are:
• Previous supervisory experience, including leading a team through coaching, training & developing
• Strong destination/regional and local travel knowledge with an understanding and passion for various styles of travel
• Experience with a reservations system, ticketing, and other reservation processes
• Strong written and spoken communication skills in local language and English.
You’ll have excellent English communication skills, be highly organized, and have the ability to prioritize and manage your own workload and share Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.
What it’s like to work for Intrepid:
With over 70 nationalities working with us and a commitment to breaking down barriers, Intrepid supports a culture where people can be themselves. Our team reflects the diversity of our customers and communities we visit, and we encourage applications from people of all backgrounds, including LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.
Our employees globally are entitled to:
• Flexible work policy – Work from home, remote, flex hours -We will work with you to keep a work-life balance
• Experience Intrepid with a FOC holiday, future holiday discounts with paid travel leave + more
• Mental Health support services, free confidential counselling through our Employee Assistance Program
• E-learning, career progression, and internal mobility, we love to see our people succeed and will do our best to support you along the way
• 20 hours of volunteer leave is available every year to make a difference towards causes that are important to you
Applications close on the 15th of January 2022
If you exist to inspire, create, share and lead in what you do, then Intrepid Travel wants to hear from you, and we encourage you to not delay your application as we will be reviewing applications as they are received and may close advertising early if the right person is identified.
