GENEL NİTELİKLER
İş Tanımı
- Answering all incoming reservation calls
- Ensure that all reservation requests are replied efficiently
- Handle specific requests on room types and discounts
- Make daily weekly monthly reservation reports and statistics and ensure they are distributed to the respective departments.
- Control room inventory in coordination with Revenue & Reservations Manager
- Upsell rooms when possible
Aranan Nitelikler
- Fluency in English both verbally and non-verbally
- Excellent phone and verbal communication skills
- Knowledge of OPERA is preferred but not necessary
- A minimum of 2 years of previous hotel reservations and or front desk experience is preferred but not necessary
- Having a pleasant, friendly, and helpful manner is mandatory
