Sales Operations Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Location
Maslak, İstanbul / TURKEY
Danfoss Power Solutions has an opening for a Customer Services Representative
The primary function of Customer Services Representative is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.
Job Responsibilities
- Manage the export business-related activities where applicable
- Act as liaison between the customer and factory, proactively communicate in a timely manner with external customers about order verification, order and shipment status
- Provide customers product, delivery, claims/returns and program information
- Communicate also with operation to verify lead times, schedule customer orders according to their delivery needs and communicate special handling request
- Proactively communicate in a timely manner with external customers about order status related requests
- Accept and process sales order schedules and also discrete orders, following established business rules.
- Promote customer satisfaction and achieves cycle time reduction through team-based problem-solving.
- Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries.
Background & Skills
The ideal candidate possesses these skills.
- Bachelor’s degree (BS/BA) from an accredited institution
- Strong English & Italian capabilities
- Minimum 3/4 years of professional experience in order and export management
- Customer focused mindset
- Organization and time management skills
- Team-oriented problem-solving skills and corrective action methodology
- Professional phone skills and customer communication skills.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
