SAP CRM Consultant (Support Team Member) İş İlanı

GENEL NİTELİKLER

QUALIFICATIONS AND JOB DESCRIPTION

Digital transformation helps companies reach their full potential – if the underlying technologies work for the people using them! At NTT DATA Business Solutions, we design, implement, manage and continuously enhance SAP solutions to make them work for companies – and for their people. With operations in more than 30 countries, we have enabled thousands of companies become more efficient and effective during the last three decades. Our 10,000 experts around the world will also accompany you on your journey toward a truly intelligent enterprise – wherever you want to start!

We are looking for a SAP CRM Consultant (Support Team Member) to join our Marketing team!

Qualifications

SAP CRM Consultant (Support Team Member)

Your Responsibilities

• Working on SAP CRM productive issues as a second level support team member in a global team
• Cooperation with the stakeholders (global IT, business) is required
• Proactive communication with key users
• Accountable to keep SLAs
• Being of a member of an Agile Organization
• Mentoring junior team members
• Responsible to keep the system stable and decrease the incident and change request quantity

Your Profile

• Bachelor degree from MIS, Informatics, Computer Engineering or a similar discipline
• 3+ year experience with SAP CRM or SAP CRM ABAP
• Excellent command of English + excellent interpersonal communication, problem solving, analytic skills, highly self-motivation, solution oriented
• Familiar with support ticket handling tools, HPSM tool knowledge is a plus
• CRM Abap, Basis knowledge is a plus
• Jira, Confluence tool knowledge is a plus
• Dedicated team member