Senior Application Services Specialist İş İlanı
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QUALIFICATIONS AND JOB DESCRIPTION
Senior Application Services Specialist
BE PART OF A CULTURE WHERE EVERYONE HAS THE OPPORTUNITY TO DEVELOP AND GROW
Who We Are
We are on a journey to reloading and renewing the socialization and celebration heritage of this land for generations to come.
Our ambition is to be the best performing, most trusted, and respected consumer products company in Turkey.
What’s in it for you?
Celebrating Life -- At Diageo, we’re united by our purpose: celebrate life, every day, everywhere. Everything we do is about creating opportunities, empowering people, building thriving communities, and protecting the environment, all across the globe.
Create the future -- Forging an exciting future is everything to us at Diageo. Our people thrive at the cutting edge, taking risks and experimenting to grow our iconic brands.
Open up your world -- We operate in 180 countries and wherever you join us, you'll find people, brands, and projects that are the perfect blend of local and global.
Diversity at our core -- We want our employee base to reflect the world around us, and to create a culture that is open-minded and inclusive. You’ll find people here from diverse backgrounds working together.
Your best gets better -- At Diageo, we offer incredible challenges, with all the support and coaching to help you be at your very best.
Be a torchbearer -- Our brands were created by the leading entrepreneurs of their age. You’ll take what they created and make it even better for those who come after you.
What about the role?
Job holder will be responsible from the life cycle planning of business applications through the phases of strategize, architect, select, deploy, operate, evolve, and retire.
What you will be doing?
- Maintain relationships with third party vendor support teams (if necessary) to ensure quick resolution to incidents, upgrades and software changes.
- Ensures that deployed releases and the resulting services meet customer expectations and verifies that IT operations can support the new service.
- Continuously look to improve both application and service through process review.
- Coordinate Level 2 and Level 3 support to ensure the service meets the minimum quality levels
What we are looking for
- Bachelor's degree or equivalent
- 3-4 years of experience in IT operation, preferably in an FMCG company
- Energetic, proactive, eager to learn, and able to take initiative
- Strong attention to detail and organization; tenacity to execute flawlessly
- Strong problem solving skills to identify critical issues, evaluate options and drive to resolution and good understanding of business operations
- Strong communication skills with technical staff, business stakeholders and senior management.
- Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management
- Fundamental knowledge about ITIL is a plus
- Highly motivated team player and contributor who believes in continuous learning and improvement
- Stakeholder management
- Service and process improvement
- Budget Management
- Monitoring and reporting
