Senior Technical Support Engineer–Fire Suppression İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Senior Technical Support Engineer – Fire Suppression Systems
The Technical Support Engineer supports sales and growth initiatives in Turkey by providing technical/design support and training services activities for Fire Suppression Systems. The Engineer is in direct contact with customers and/or via first line customer support in our branches. The Technical Support Team collaborates very closely with Sales, global functional teams such as Product Management and aligned with the global Tech Services group.
How you will do
As Senior Technical Support Engineer, you will provide technical & specification support to sales team and customers for the full product range of Fire Suppression Systems. You will communicate with consultants, designers, project managers, and end users.
You will provide design services and engineering of typical system solutions; and provide advice & support projects by applying JCI solutions according to international codes & standards (such as NFPA, FM, EN, VdS). You will be using JCI software for hydraulic calculation and design of Sprinkler Systems, Foam Systems and Gaseous Suppression Systems.
What we look for
Required
- Good verbal and written command of English
- A bachelor’s degree in mechanical engineering or similar background through education or experience.
- Minimum 5 years’ experience in designing and engineering Sprinkler systems
- Creation and understanding of piping lay-outs
- Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
- General knowledge of the Fire Protection Engineering principals and awareness of currents industry trends
- Solid business communication skills, including but not limited style and format of letters, and reports
- Strong, positive interpersonal skills, problem solver
- Presentation skills
- Detail-oriented, particularly with respect to managing customer satisfaction
- Ability to identify need for and develop, processes and supporting materials
- Well-versed in MS Office Suite, including Word, Excel, PowerPoint, and Outlook
- Proficient in the use of AutoCAD
- REVIT experience is highly desirable
- Willingness to travel
