Service Area Manager İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

• University degree from related faculties
• 8 years experience in Service Management, at least 5 years HVAC sector experience
• High level of English proficiency
• Experienced in SAP, SEROS, MIS
• Good capability of MS Office
• Having knowledge about Turkish Commerce Laws, Occupation Laws, Consumer Rights, Sector Local Laws, Turkish Standarts Institute Regulations, Aftersales Competency, Competition
• Change and People Management skills, Srong communication skills, persuasiveness

İş Tanımı

• Analysing the former year’s performance, forecasts upcoming year’s figures and helps making the revenue, expense, investment and intervention plans for his/her region of responsibility, presents to his/her manager for the evaluation and approval
• Follows bank guarantee/debit/risk of authorized services and requests for increase in case needed, closes part purchase limits in case of any risk. Follows cash flow of service technicians and risks, takes counter measures when needed.
• Inspects and controls the warranty contract, spare parts, accessories and additional services sales performance of service technicians on daily/weekly/monthly basis in order to make sure the targets are reached. Follows the spare parts consumption and parts stocks in the designated region, interferes the stock level when required.
• Makes the capacity and efficiency analysis in his/her region in short & mid term and follows the new service investment requirements according to company procedures in order to be able to supply aftersales service parallel to customer expectations.
• Makes sure the service technicians in the designated region are always up to date in technical competency levels by monitoring their performances in repairs applying periodical exams hence understands the requirements for refreshing and new product trainings.
• Makes sure the customer complaints from his/her region are solved within specified timeline and takes counter measures by analysing the reports prepared by customer complaint management.