Service Center Officer İş İlanı
İşveren Hakkında
- Antalya(Muratpaşa)
- Hava Taşımacılığı
GENEL NİTELİKLER
We are looking for a Service Center Officerwho will work at the Freebird Airlines Antalya Office.
Qualifications:
- Bacherlor’s degree in related departments,
- At least 2 years of experience in Customer Relations,
- Good knowledge of English and German (in writing and speaking)
- Ability to use computer, e.g. MS Office applications and reservation systems,
- Possess a customer focus, continuous improvement mentality,
- Be able to work in shifts,
- Being confidential and open-minded,
- Strong discussion skills and analysis /synthesis capabilities,
- High learning capability, quick adaptation to changes,
- Being target-oriented, ability to set priorities for effective time management,
- Organizational and teamwork ability,
- High responsibility and stress resistance,
Tasks:
- Dealing with customers/passengers regarding their satisfaction at Freebird services,
- Handling of customer/passenger claims by analyzing, classifying, and recording them and reporting/informing related departments for required actions,
- Having expertise for the regulations published by authorities about passenger rights for air travel,
- Making reservations or refund them to be up to date regarding regulations & covid measures
- Arranging and applying the customer satisfaction questionnaire to customer/passengers in certain time periods and record the feedbacks, analyze and report the results,
- Providing information related with customer/passenger feedbacks to the departments according to their subject, open corrective and preventive actions if necessary and follow-up on the quality management systems,
- Tracking the revision on the rules and regulations for passenger rights and provide compliance for the regulations,
- Have responsibility for Compliance Monitoring System in his/her department, participate to quality audits if necessary, prepare necessary documents and keep the records,
- Take responsibility for own proffessional development,
- Should not have any problem in traveling domestic/international,
