Servis Mühendisi İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a GEORADAR SUPPORT SPECIALIST with the qualifications below,
Education & Experience:
- University degree in an engineering department (geology, geophysics, mining, telecommunication, mechanical, electronics)
- To have IT background is a must.
Responsibilities:
- Provide technical support to customers via e-mail and telephone during office hours
- Make available troubleshooting procedures to local support partners or customers in a timely manner.
- Make sure problems are solved in the most efficient and rapid way.
- Liaise with engineering team for problems beyond the standard troubleshooting procedures
- Provide periodical and on-demand on-site support to radar installations.
- Develop troubleshooting competences and attitude to work in mining environments
- Produce maintenance reports
- Acquaint customers with new developments and products (pre-sales)
- Produce installation reports
- Develop and maintain good communication channels with customers and local support customers
- Provide local support partners with knowledge and troubleshooting material to support local installations.
- Periodic visit to customers for refresh training.
- Ensure all reporting requirements are completed ahead of schedule.
- Attend post-sales order review meetings
- Keep track of warranty replacements through the entire cycle and make sure they are timely delivered to customers.
- Prepare manuals and troubleshooting documents when instructed by direct supervisor.
- Make sure all documents respect quality standards
- Maintain a positive and team-building attitude with colleagues and clients.
- Comply with all Company standards and requirements.
- Comply with standards and requirements of Mining Companies when under their jurisdictions.
- Report all hazards and unsafe acts.
Duties:
- Customer support, hardware and software troubleshooting
- On-site support and training
- Redaction of a manuals and troubleshooting material
- Data analysis and interpretation
Skills & Abilities:
- Proficient English written and oral skills is a must.
- Good attitude to problem-solving
- Basic knowledge of IT, electronic systems and good attitude to approach basic mechanical repairs
- Have ability to carry out and complete specific projects to a high standard
- Ability to communicate, forward plan, prioritize multiple tasks
- Have good safety awareness
- Able to travel and stay on site extensively domestic / international
- Analytical skills for comprehending client’s business on solution oriented basis
- Valid driving licence – Class B and able to drive actively
- No military service obligation
- Minimum 1-2 years experiences in similar positions
