SHELL&TURCAS PETROL ANONİM ŞİRKETİ Scheduling Administrator İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

Job Description:

• To support and reconcile product delivery to customers through the Order to delivery process using IT support tools in a timely and efficient manner.
• Amend shipment/deliveries to the correct quantity and customer in cooperation with hauliers, Scheduling Support and Customer Operations, in timely manner.
• To process shipments in GSAP to status 6 in a timely manner to ensure subsequent process of invoicing can be executed and monitor gains and losses of road transport movements.

Principal Accountabilities:

• To process delivery shipments in GSAP in a timely manner ensuring subsequent process of invoicing can be executed and monitor gains and losses of road transport movements.
• To monitor and investigate error logs and the reasons for deviations in shipments during loading or delivery by liaising with various stakeholders, e.g. scheduling support, hauliers, supply, stock reconciliation and collect operational details to provide the solution.
• Process product loads: Check and resolve loading error logs.
• Process product deliveries: Check and resolve delivery error logs to status delivery confirmed.
• Investigate all inconsistent deliveries to ensure that the right quantity is invoiced to the right customer.
• Process customers’ disputes by amending shipments to the correct product, quantity and customer.
• Support investigation of stock differences at the depot / customer’s Retail sites while co-operating with HC Inventory and Wetstock/RSAA teams and provide necessary shipment amendments in case of need.
• Meet operational KPIs.
• Ensure documentation and filing is accurate, up to date and accessible.
• Ensure compliance with local country regulations.
• Observe and report Hauliers performance in relation to load and delivery data quality.
  

• Support simplification and process improvementto achieve maximum automation level.

Job Knowledge, Skills & Experience:

• Good IT affinity.
• Good English language skills.
• Priority setting in a hectic operational environment.
• Strong partnerships skills.
• Maintain resilience under pressure.

Special challenges:

• Investigate and timely resolve all inconsistencies among loaded and delivered quantities.
• Process month end closure under high pressure.
• Manage wide range of Shell internal Stakeholders across functions. (Scheduling, Delivery Assurance Team, Road Transport, Supply, Retail Billing, Retail Wetstock/ RSAA teams, HC Inventory, HC Invoice Settlement)