Software Support Engineer İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Innovation is part of Lely's DNA since its foundation in 1948. With a focus on solving farming problems, Lely has become the leader in robotics and farm management we know today with over 1,600 active patents.
Lely Turkey Software Development is based in Istanbul but delivers solutions to all of our group entities globally, developing the farm management software “Lely Horizon” that Lely farmers with over 57,000 Lely robots use in more than 40 countries.
At Lely Turkey Software Development, We work together with our Dutch colleagues using new technologies such as Cloud Computing, latest and greatest JavaScript Frameworks, Machine Learning, Continuous Development and Continuous Integration, Container Management Platforms, Edge Computing and Automated Testing.
Would you want to Feed The Future?
We are looking for a Software Support Engineer who has no restrictions to travel abroad and who can adapt to our awesome, energetic team & dynamic working atmosphere.
Come and join us!
Qualifications
- Bachelor's degree in Computer Science/Engineering or related area
- At least 5 years of experience in support engineering or software development
- Minimum 2 years of experience working in a software support environment involving handling tickets, working with software developers, creating documentation and managing client’s expectation with a great communication skill
- Advanced in English both spoken and written is must (Dutch is a plus)
- Excellent technical understanding (SQL and RDBMS) as well as analytical thinking skills
- Good command of debugging and diagnostic skills
- Knowledge of (at least) mid-high level in Windows Operating System
- At least mid-level database querying skills (MS SQL Server) is an asset
- Common understanding a software application architecture
- Having good technical writing skills and using of support and good usage of support reporting tools
- Excellent communication skills, customer orientation and organizational awareness
- Collaborative team player, strong interpersonal skills
- Strong analytical thinking skills with attention to detail and accuracy
- Successful in the time management and compatible with flexible working hours
- Ability to work in a fast-paced environment and can handle changing priorities
- High ability to following business processes, result and solution oriented
- Open to learning, like to research and ability to produce efficient solutions
- Having no restriction to travel.
What You Will Be Doing in this role:
- You will be the best support engineer who loves converting thoughts and ideas into written solutions.
- You will learn to excel in high-scale problem-solving that directly impacts hundreds (thousands) of product users and support agents.
- You will become hands-on with the latest most-advanced cloud infrastructure (Azure).
- You will be the go-to expert for an enterprise software product used by 20000+ farmers.
Main Responsibilities
- Responding to partner and customer enquiries through email, ticket system and calls
- Overseing and follow-up on open customer issues
- Developing customer relationships through professional, dependable and accurate interactions
- Recording and manage best practice resolutions for company’s self-service knowledge base
- Extending technical support on software for internal and external clients.
- Informing client functionality requests or software change requests to development team
- Assisting software developers to resolve technical issues during the software development process
- Managing resolution paths’ knowledge base and known issues
- Offering proactive communication to clients, account managers and project managers
- Supervising technical support forum and website
- Working with rest of the team and the project manager to ensure support calls are closed in a timely fashion
- Replying to customer mission critical issues even if it's outside of the working hours is a great plus.
What do we offer?
- A job in a company culture driven by innovation where is contributed to the future of robotic farming in more than 45 countries worldwide
- Working with colleagues in Netherlands and across the world; opportunity to perfect your foreign language and explore different cultures on a daily basis
- Working with a friendly, creative and dynamic team that does wonderful works around the world
- Space and freedom to innovate, design and implement new ideas
- Extensive learning & development programs; Lely Academy, personal unlimited Udemy account, customized English courses
- Wellbeing programs; fitAtLely / Workshops like Breathwork, mindfullness, yoga etc;
- Time for socializing; Online & outdoor social events, barbeque parties at our terrace, billiards during your lunch break, Lely Family Day and more
- Private health insurance
- Company-contributed private pension (BES)
- 3 additional paid leave days every year
- Gift certificate for your birthday
- Communication allowance
- Commuting allowance
- Breakfast, lunch and snacks all day long
- Newborn gift, wedding gift, Lely T-Shirts and Sweatshirts and much more..
If you're looking for a company where you will be challenged, respected, valued and that's invested in your personal development, this is a great opportunity for you!
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