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QUALIFICATIONS AND JOB DESCRIPTION
Job Description;
Diagnose, troubleshoot and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
Install and configure new IT equipment. (Desktops, Laptops, printers, IP and Cell Phones and other IT equipment)
Manage users and computers account in Active Directory
Track and maintain personal computer equipment inventories
Accurately record, update and document requests using the IT service desk system
Interact professionally with clients exhibiting strong customer service skills
Instruct clients in the basic use of approved hardware/software.
Knowledge and Skills;
High knowledge of Windows Desktop operating systems
High knowledge of HW maintenance (PC, Laptops, Printers, etc.)
Considerable knowledge of communication equipment and protocols (Switches, Routers, Firewalls, TCP/IP, DHCP, DNS, VLAN, Wireless, etc.)
Considerable knowledge of VoIP Systems
Considerable knowledge of managing users and computers account in Active Directory
5+ years’ experience of working in an IT support role
Associates Degree/ Technical Institute training in Computer Science, Information Technology, or related field
MS or other IT Certification
Excellent IT skills and computer literacy
Excellent troubleshooting and analytical skills
Excellent team work and communication skills
Excellent knowledge of Customer Service best practice
Fluent English speaking
