Six Senses Vision & Values - Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty.
- Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation.
Scope - Organize treatments as per Six Senses Spas standards.
- Make sure treatment rooms have enough supplies at all times.
- Request and collect the stock of supplies necessary for the treatment rooms.
- Stock up the treatment rooms with the necessary supplies.
- Set up the treatment rooms as per Six Senses Spas standards.
- Provide prompt, courteous and accurate service to guests at all times.
- Serve the welcome drink to the guests when required.
- Ensure the cleanliness and hygiene of the Spa and own treatment rooms.
- Ensure all equipment is well maintained and in safe condition.
- Handle guest complaints and record all guest comments.
- Personally log all product recommendations.
- Report lost and found items and submit guest incident reports to the Management.
- Update the communications book on daily events if any.
- Monitor usage of products.
- Establish good guest relations and rapport with all spa hosts and guests at all times.
- Report any breakage or mal function of any items at the spa and follow up on the repair and maintenance.
- Be well groomed and presentable at all times and according to the Six Senses Spas grooming standards.
- Keep a professional working manner at all times.
- Show enthusiasm and motivation at all times.
- Carry out any other reasonable duties and responsibilities as assigned.
- Be polite and professional in any situation where the image or reputation of the hotel is represented.
Qualifications - Minimum High School degree.
- Two years or more of experience in a similar role in a luxury hotel brand.
- Knowledge of healing therapies, spa treatments, beauty products, wellness traditions and fitness.
- Must be able to perform multiple modalities: ie. Deep Tissue, Shiatsu, Reflexology, Ashiatsu, Thai or Yoga, Ayurvedic, Body Treatments, Stone, Prenatal and Aromatherapy.
- Able to perform a 50-minute comprehensive massage, using professional draping techniques.
- Scheduling flexibility is required.
- Physically able to do strenuous work for long periods of time while standing.
- Excellent communication skills.
- Ability to work in sliding shifts.
- Very good command over written and spoken English.
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