Sr. Specialist-IT After Sales Services Solutions İş İlanı

QUALIFICATIONS AND JOB DESCRIPTION

How we describe the perfect fit?

• Bachlor's Degree in Computer Engineering or Industrial Engineering (Master Degree is a plus),
• Minimum 5 years of experience within IT and Project Management,
• Having hands-on experience in CRM Service operations (Field Service Management, Customer Communication Center, Spare Part,...etc),
• Having experinece in managing technical aspects of CRM Service processes, familiarity in integration processes is a plus,
• Having practiced "agile" project management and familiar with the agile framewirk,
• Having the desire to work with different cultures with Arçelik's global partners and subsidiaries on different geographies,
• Strong knowledge of customer relationship management,
• General knowledge of software development processes,
• Familiarity with Atlassian Tools Suite (Jira, Confluence) is a plus,
• Having Salesforces CRM Service & Oracle TOA knowledge is a plus,
• Strong knowledge of Microsoft Office Programs,
• Having Business Analysis Certificate is preferable,
• Excellent verbal and written skills in English,
• Following and adopting the market trends and new technologies,
• Outside the box thinking abilitiy,
• Open to innovation culture,
• Flexible and open to new perspectives,
• A great team player with a self initiative mindset,
• Knowing what empathy realy means,
• Being open to communicationis always our priority.

The position is located in Sütlüce.


How will you foster the change?

We are looking fo a passionate Senior Specialist-IT After Sales Solutions (CRM Service Analyst) who will join our team at Information Technologies Directorate.

• Coordinating with team members, functional & technical consultants and business teams to implement the analysis & design,
• Performing functional tests to confirm solution design before hand over for business test,
• Ensuring appropriate use of IT project management tools, governance, processes, policies and methodologies,
• Leading projects in the perspective task area for the new development of complex solutions,
• Consulting, analyzing and improving business processes regarding business needs in consideration with value-added new technologies,
• Following CRM service trends and suggesting new business models to business units or optimizing existing business models,
• Having knowledge about CRM technologies such as Salesforce, Oracle TOA, Mulesoft and in-house software solutions,
• Having experience of UX/UI processes and having this perspective,
• Coordinating operational, maintenance and development teams at customer care projects to perfect outputs,
• Having perfect operational excellance and continous improvement perspective,
• Having knowledge about testing concepts, regression before and after go-live.

Arcelik An Equal Opportunity Employer