QUALIFICATIONS AND JOB DESCRIPTION
Mayen provides call center and value-added customer relations services for leading institutions in Turkey and the world.
Among these services; Outsourcing Services such as Customer Services, Customer Experience and Business Insights, Robotic Process Automation (RPA), Digital Training and Development Systems, Social Media Tracking System, Human Analytics, Customer Journey Map, Voice Of The Customer, Human Resources Services, Payroll Services, Accounting and Testing Services are available.
Mayen; with more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.
The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.
The place where big ideas and smart solutions meet to create a perfect customer experience: Mayen!
We succeed together, we have fun together.
We attach importance to open communication.
We are a fun, young and dynamic team.
We value our team.
We provide a safe, inclusive, respectful and fun working environment.
Qualifications:
- Bachelor’s or Master degree
- At least 3-4 years of recruitment experience (white collar)
- Good level of English
- Good level of MS Office applications
- Strong reporting and analyzing skills
- Having good planning, prioritizing and organizing skills
- Having strong communication skills and being a good team player
- Have a proven hands-on attitude, be flexible and adaptable
- Strong decision-making skills
- Having experience in reputable headhunting companies is a plus
Job Description:
- Running entire white collar recruitment process and new projects
- Developing talent pool and social engagements via employer branding
- Development of recruitment process and supporting development of recruitment tools
- Perform of the Assessment Center Process
- Supporting internal development process considering expectations
- Preparing competency based interview process
- Arranging recruitment requests in accordance with headcount plan, clarifying position expectation with departments
- Completing assessment center and reference questionnaire steps for possible candidates
- Performing internal recruitment, promotion and rotation according to procedures
- Performing proposal phase
- Coordinating with recruitment consultancy companies
- Supporting inventory analysis
