Team Support İş İlanı
İşveren Hakkında
- İstanbul(Avr.)(Kağıthane)
- Çağrı Merkezi Ürün ve Hizmetleri, Çağrı Merkezi Hizmetleri
GENEL NİTELİKLER
Our people are at the heart of our culture!
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills!
Career first, company second!
The majority of our directors and managers started their careers as agents or IT developers. In addition, yes, we offer competitive salaries and benefits. However, even better – our caring culture defines who we are and why you will want to become part of our family.
Be part of something great!
How would you like to take a long journey with us in TELUS International, a Customer Service Management Company?
TELUS International is looking for a Team Support in İstanbul, Turkey!
Our Requirements:
- Bachelor's Degree or equivalent
- Good level of English language proficiency is a plus
- Ability to lead and motivate employees
- Proficient knowledge of MS Office, especially MS Excel.
- Able to adapt to busy and flexible working hours (weekend / evening shifts )
- Experience on BPO sector is a plus
- Composure, patience, solution-oriented, and can-do approach to conflicts
Your Responsibilities:
- Providing mentorship, guidance and development to the team
- Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities.
- Establishing team goals and working with direct reports on strategies for results development.
- Delivering projects involving quantitative analysis, industry research, and strategy development.
- Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication.
- Leading a team to ensure achieving excellent performance and provide best customer experience.
- Regular reporting on team’s KPIs and achievements
- Bring best practices to ensure excellent performance delivery (QA scores, AHT, productivity)
What we offer:
- Stable job and career development opportunities
- Attractive salary and additional incentives
- Special benefits for our team members
- Positive international working environment
- Continuous support and learning
- Work-life balance
- Employee referral bonuses & Recognition programs
About Us: TELUS International Turkey is a leading customer experience and digital solutions provider with over 1,600 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. We have almost 62,000 team members across 25+ countries, providing customer service at its best in more than 50 languages for international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
