Technical Support Engineer İş İlanı
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QUALIFICATIONS AND JOB DESCRIPTION
The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.
We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.
Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.
The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.
We are looking for ‘Technical Support Engineer’ for our global client.
Job Description
- Provide timely technical support on level 1 & 2 to customers via calls , emails & remote, within agreed SLA
- Diagnose and troubleshoot technical issues on software , data & digital related solutions
- Following & creating standard procedures & knowledge base (internal & external)
- Log & track system issues through to resolution, within agreed SLA
- Properly escalate & proactive follow up unresolved issues to appropriate level 3 support teams (Internal IT & external partners)
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Assist on ad-hoc projects from supervisor / manager
- Maintain good relationships with customers
- International travel for support and meetings is expected.
- Shift duty support on Weekend and holiday is needed
Qualifications
- Degree / Diploma holder of Computer Science or related disciplines
- 3+ years of experience in technical Support and user training. Experience in the printing , RFID & manufacturing industry preferred.
- Experience on designing / implementing a call & ticketing system in support support team is a plus
- Good experience in NT Server 4.0, Google Service, and support in PC hardware/operating systems/office applications/LAN/Networking equipment.
- Strong interpersonal and communication skills with external customers and internal organization
- Analytical, diagnostic mind-set and problem solving skills
- Able to work independently, can handle multi-tasks concurrently
- Good command of spoken and written English
- Willing to travel overseas
