Job description
The technical support is responsible to support service personnel and take part in the projects for CTS activities.
Your tasks and responsibilities include, but not limited to:
· Has an eye for the safety of the product · Write action plans to manage field feedback until closure is achieved, · Monitor and track the progress of agreed schedules and action items, · Provide feedback to product quality teams based on analyses and make proposals for improvement projects · Warranty process handling, · Failure report handling, · Develop close relation within Service Centers and Engineering to properly address specific needs to get a problem solved · Provide training to service engineers and others · Provide support for spare parts, · Take part in new projects for service review, kit creation, spare part list creation,
Education and Experience requirements - Minimum of Bachelor or University degree in technical direction, or a combination of education and experience that demonstrates the required skills. - - Knowledge - Comprehensive knowledge in electrical area. - Proven ability to correctly diagnose and successfully resolve increasingly complex problems, - Basic knowledge of compressor (or similar products) working principle and control logic - Confident grasp of increasingly complex technical matters, indicated by speed, accuracy and quality work, in a complex environment, - Fluent verbal and written English and Turkish skills, - Resourceful, self-motivated and confident with working on own initiative, - Good interpersonal and team working skills - Ability to develop technical solutions, compliant with requirements within agreed programs and timescales - Ability to present and explain key data / KPI's as required - Willing to travel as and when required - Experience with MS Office, Inventor, CAD tools is an asset.
Personality requirements -You are a creative person who takes initiatives to and deliver out at the highest standards and can easily adapt new systems quality in specified time, -Results focus: you commit to targets and goals and stand firm in the implementation. -Positive attitude
|
|
Country and city description
Turkey, Edirne
Company presentation
Ekomak was established in 1992 and has around 130 employees. The company develops, produces and sells stationary, oil-injected screw compressors, including variable frequency drive options.
Has manufacturing in Edirne, Turkey, Ekomak also has its own sales and service operations in Germany and Russia and a network of distributors for other countries.