Thermal Field Service Engineer-Ankara İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Vertiv is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. We have a customer-focused, results-driven culture where employee performance is recognized and rewarded.
Vertiv provides integrated infrastructure solutions that help ensure availability and maximize efficiency for data centers, telecom networks, and industrial facilities around the world. We use a unique combination of industry expertise, technology, and global resources to make the future of our customers’ business possible.
We are currently looking for a new team member who will work as THERMAL FIELD SERVICE ENGINEER-ANKARA with the following qualifications:
- Mechanical Engineering (preferably graduation from cooling department),
- Minimum 3 years professional experience in technical service area especially in HVAC industry,
- Electrics, Electronics, Thermal management,
- Class B driving license,
- Good PC knowledge,
- Good Level of English,
- Puts customers first in everything they do both internally and externally, to meet/exceed their expectations,
- Negotiates adeptly with individuals and groups. Effective at managing conflict and confrontations skillfully. Knows how to build and maintain working relationships with co-employees and external parties. Can negotiate and handle work problems without alienating people. Understands others and is able to get their cooperation in non-authority relationships,
- Expresses ideas clearly and concisely. Disseminates information about decisions, plans, and activities. Is a willing and patient listener and is open to feedback,
- Makes timely decisions. Readily understands complex issues. Creates solutions that effectively address problems.
JOB DESCRIPTION
- HVAC Industry Experience
- Having Air Conditioning University or Mechanical Engineering Diploma (Technical High School / Cooling Department Background highly preferable),
- Demonstrating service culture and having customer focused mentality,
- Good English Level is highly preferable,
- HVAC Business Technical / Functional Competencies,
- Good Level of Computer Literate,
- Well organized and able to work under pressure,
- Very Flexible for Work-Hours,
- No military obligations,
- Well organized and able to work under pressure,
- Drive and self-motivation, after hours and weekend working might be required,
- Available to travel within the assigned territory,
- Provide Field Service for Installation, Commissioning and Troubleshooting of Thermal Products,
- Manage Customer Experience by providing high level of Technical Support,
- Strong Communication with abroad technical team, customers and internal departments,
- Respond, in a professional manner, to all assigned service calls while on duty,
- Read, understand, and comply with all procedures outlined in the Field Procedure Manual,
- Perform all work in a safe manner, and in accordance with established company safety policy,
- Keep dispatching center informed of your schedule and the status of all open jobs
- Ensure spare parts are properly accounted for using established parts procedures
- Submit periodically paperwork in a timely, accurate and complete manner and in case of Wireless Field Service,
- Debrief the performed job in a complete and accurate manner at the Customer's premises,
- Maintain the accuracy of the customer listing by reporting errors,
- Report sales or service leads to the proper department,
- Ensure availability to work during week-end and night in compliance with local labor laws.
