Preferably graduated from related departments (Tourism and Hotel Management) or 2 years experienced on tourism areas,
Must use and having experience on internet, computer programs (for like online reservation, registration, sales),
Need to know and use orally and written English on Upper - Intermediate
Job Description
Answer inbound phone calls from clients (travel agents / other wholesale partners) and suppliers,
Make outbound calls to both clients and suppliers,
Read and reply to client and supplier emails,
Monitor bookings for processing of reservations, special requests, amendments, and cancellations,
Make offline quotations and reservations for accommodation, train & airline tickets, transfers
Notate reservation files of all support communication,
Basic Purpose of Position:
The Tourism Operation Specialist is responsible for servicing clients of Odamigo Ways And Rooms which include but are not limited to online travel agencies (B2B) in a fast paced, fun, call center environment. Support is provided by telephone and email in conjunction with front and back office computer applications as well as Microsoft Office.