Voice Services Delivery & Support Specialist İş İlanı
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QUALIFICATIONS AND JOB DESCRIPTION
Description
Join our journey as we connect for a better future. Ready?
We are looking for a Voice Services Delivery & Support Specialist
#Vodafonespirit
Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.
ROLE PURPOSE
• Voice Services Delivery&Support Specialist is accountable for managing second level voice operation for fixed Corporate & SME customers. The role requires a high accountability for designing, planning, implementing and operating of Onnet and Cloud PBX fixed voice services
Your Place in the team
- Accountable for resolving incidents & requests of Corporate & SME customers within agreed KPI’s
- Accountable for ensuring a high level of customer satisfaction in Level-2 Fixed Voice customer operations
- To work in coordination with Vodafone IT teams and Vodafone partners to manage the Cloud PBX service operation
- To carry out the necessary RPA and script works to automate of daily operational tasks
- To be in collaboration with third party vendors, partners and other telecom operators
- Accountable for working with internal stakeholders to provide a high level of customer satisfaction
- Pre-analyzing of customer voice infrastructures, especially for special and large projects working with pre-sales and sales teams
- Accountable for the management, configuration, defining vulnerability policy standards and backup procedures of Voice CPE devices installed at customer locations.
- Accountable for keeping up with new technologies to achieve the best service level and quality
- Accountable for providing optimum network design to suit customer needs and service quality KPIs
We are looking for you if you have
- Degree qualified in Engineering discipline preferably Telecommunication, Electronics or Computer Science
- Minimum 1 year experience in Telecommunication sector
- Hands-on experience in Fixed Voice Network Operations
- Hands-on experience of Voice gateways and SBC management
- Good understanding of Fixed telephony services and products
- Good understanding of Voice network protocols & technologies (VoIP, SIP, PRI, PSTN, Cloud PBX, etc)
- Good understanding of IP network technologies
- Fluent in English
- Excellent problem solving skills
- Team player with strong interpersonal communication capabilities
- Customer support operations management skills
- Partner & Eco-System management skills
- Planning and organization management skills
- Advance troubleshooting skills
- Analytical thinking
- Energetic, Motivated and Enthusiastic towards learning
- Experience of Python scripting will be plus
- Certification in CCNP and/or CCNA Voice will be plus
‘’This role has a #Hybrid working model’’
Diversity and Inclusion
At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.
