QUALIFICATIONS AND JOB DESCRIPTION
Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.
Scope
- Ensure that all guests are greeted courteously and attentively in the working area.
- Attend regular meeting and briefing to keep informed of policies and procedures, special events, further improvement plans and guest comments.
- Be familiar with food menus and wine menu offered in outlets.
- Ensure the prompt and efficient service required by the resorts standards.
- Take order from any food & beverage outlet menus.
- Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service.
- Follow the leadership of the captain or supervisor on shift.
- Have a good knowledge of all outlet menu and F&B day to day activities.
- Recommend and promote items as directed by the Restaurant Manager.
- Maintain at all times the highest standard of social skills.
- Report maintenances faults.
- Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Restaurant Manager/Asst. Restaurant Manager.
- Make every effort to ensure the comfort and enjoyment of guest’s requests throughout service.
- Ensure that you’re working area is of exemplary clean nature.
- Ensure guest / room charges at points of sales are correct.
- Ensure that you are aware and informed of all products the resort use for restaurant service.
- Have a through knowledge of all facilities and services offered by the resort.
- Fully understand the team goals and objectives, ensuring that the maximum is done to achieve the targets.
- Be present throughout service.
- Have knowledge of guests’ likes and dislikes throughout their stay.
- Fill the forms that you assigned such as checklist, fridge temperature etc.
- Be polite and professional in any situation where the image or reputation of the hotel is represented.
- Perform other duties as assigned by the manager.
Qualifications
- Minimum Tourism High School degree.
- One year or more of experience in a similar role in a luxury hotel brand.
- Proficient in spoken English.
- Upselling skills
- Knowledge of restaurant and bar procedures, set up and service.
- Excellent customer service skills.
- Ability to work on sliding shift.
