Yazılım Destek Mühendisi İş İlanı
İşveren Hakkında
- İstanbul(Avr.)(Beyoğlu)
- Lojistik
GENEL NİTELİKLER
Main Responsibilities:
- Be monitoring and delivering SLA's & high service quality.
- Responding to internal and external customer requests within SLA periods
- Working with product teams to build & sustain powerful self-service
- Providing excellent support with L1 and L2 level support tools and knowledge bases
- Solving the bugs that occur in the database when necessary
- Writing hotfix code when necessary
- Providing technical support for the warehouse operation to work reliably and with good performance
- Prioritize issues and classify them according to their severity
- World class engineering and global line of vision
- Fast learning of new technologies and adoption to engineering processes.
- Keep engineering excellency high and drive Agile & value driven delivery practices.
Requirements:
- Bachelor's degree from computer engineering or proven self-trained engineering skills.
- 2+ years experience in support process
- Software debugging skills
- Knowledge about SQL Query
- Knowledge about Relational and Document Base database technologies
- Knowledge about web based programming
- Programming, analytical skills and strong problem-solving abilities
- Motivated to learn new technologies
- Good written and verbal communication skills in English
What Would Be A Plus:
- Knowledge about JIRA service desk
- Knowledge about AGILE -SCRUM methodology
- Personal projects that show an aptitude for engineering
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