Adahan DeCamondo Pera, Autograph Collection Front Office Supervisor İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Adahan DeCamondo Pera, Autograph CollectionThere are few days left to the opening of a 50-room boutique hotel in Pera, Adahan DeCamondo Pera. Pera is one of the oldest and most beautiful districts of Istanbul. "Autograph Collection", which started to serve as the Premium brand of Marriott International in 2010, has become one of the most preferred brands within the Marriott group with its more than 200 properties all over the globe today. Each Autograph Collection hotel in the world creates their own stories by combining architectural details, history and unique characteristics with Marriott's customer-oriented high-level service approach, adding value to the brand leadership of Marriott International, which has the strongest portfolio in the hospitality industry. Take a step into a world-class career journey with the difference and unique opportunities that Adahan DeCamondo Pera, Autograph Collection will add to your personal development.
POSITION SUMMARY
- Assist staff with expediting problem payments (e.g., problems processing credit card).
- Follow up with guest regarding satisfaction with guest-related issues.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Block rooms in the computer and identify designated requirements and requests.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary
- Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested.
