Api Group Call Center Representative İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS AND JOB DESCRIPTION
We are looking for Call Center Representative for our Group Companies which operate in Real Estate and Agriculture business. The position will be placed in HQ in Ataşehir / Istanbul.
Job Description
We are looking for a talented and energetic call center representative who must have strong communication skills. If you have sales support experience, that’s also an advantage.
The goal is to provide high-class customer service to the company's clients.
Job duties and responsibilities
· Take customer calls and provide accurate, satisfactory answers to their queries and concerns
· Effectively & professionally communicate via phone & email
· Requires interpersonal & communication skills to ensure that customer requests are met and receive and answer their calls and identify their needs.
· Filtring inbound calls and inquiries from leads to the sales department.
· Ability to deal with problems of clients. Multitasking required
· Make outbound calls to customers for overdue payments
· Uploading customer documents to the CRM of the company and updating their profile and the management regularly.
· Enter all sales contracts to the CRM.
· Assist Marketing & Sales Managers with model paperwork as needed and with any special projects as needed.
Job requirements and qualifications
· Fluent in English, Arabic or Spanish will be a plus.
· Bachelor’s degree or equivalent
· Exceptional organizational & analytical skills
· Proficient in Microsoft Office programs (Excel, Word, PowerPoint, etc.)
· Experience with CRM
· Excellent communication and presentation skills
