Application Support Engineer İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Job Description:
- As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.
- Delivering support team related work items during implementation phase of the project.
- Providing application support to customers for general and merchant related issues by remote connection or telephone.
- For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.
- Providing 2nd level support, for incidents on the services under responsibility of the team.
- Executing manual/scripted tests before/during and after deployments of the applications.
- Plan and prioritize work in accordance to Service Level Agreements.
- Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.
Skill and Experiences:
- Bachelor’s Degree in Computer, Electrical & Electronics or Industry Engineering, MIS or other relevant departments of universities· Familiarity with software development and support processes.
- Familiarity Linux and/or Windows server and shell scripting languages.
- Database (Oracle, Postgre SQL, SQL Server or others) knowhow.
- Familiarity with ITSM ticketing tools (Jira or others).
- Able to work under pressure and meet deadlines.
- Team player, ability to work in a part of an Application Support Team.
- Fluent in English (written, spoken - upper intermediate).
- Strong analytical mindset, problem solving and strong communication skills.
- Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.
- No military duty for male candidates (exempted or postponed for 2 years)
Nice to Have:
- Credit card and payment system knowledge is a big plus.
- ITSM knowledge, ITIL certification.
- Experience working in DevOps and Agile culture.
- Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.
- Hands-on experience on software development (Java, .NET) or shell scripting.
- Know-how in web service integration.
- Experience in working with global customers or working in a global organization.
