Asst. Operations Manager - Emaar Entertainment İş İlanı
İşveren Hakkında
- İstanbul(Asya)
- Hizmet , Gayrimenkul, Emlak İşleri, Emlak Geliştirme, Eğlence Tesisleri , Alışveriş Merkezleri
GENEL NİTELİKLER
Key Accountabilities
- Effectively monitor the visitor experience via use of standard checklists and continuous monitoring of on-site activity
- Monitor quality standards and procedures via ‘walking and testing the attraction at regular intervals throughout each day, to include: watching talks, shows and testing rides and communicating regularly with guests
- Ensure all first aid kits are inspected and re-filled weekly and that supplies are ordered
- Ensure that company standards of Health & Safety are maintained at all times
- Oversee the daily security of all cash on site and to monitor compliance with the cash handling requirements of the operations manual
- Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the attraction
- Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates EMAAR values at every opportunity
- Overall responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest
- Monitor visitor surveys on a daily basis and communicate those results to the site team and to highlight and eliminate problem areas
- Takes an active role in devising and implementing Customer Service strategy
Qualifications
- University Degree from a reputable university
- Minimum 5 years of experience in similar field
- Good communication skills &Proficiency in Turkish and English
- Strong interpersonal and negotiation skills
- Good knowledge about the all local, national and international HSE laws
About “Emaar Entertainment” Brand
Since 28 April 2017, Emaar Aquarium, The Jump, VR Room, Hoopzone, Kaydırax and Skyview entertainment centers of 'Emaar Entertainment' brand welcome thousands of visitors every year in Emaar Square which has become an important part of social life in Istanbul and offers shopping, gastronomy and entertainment all together.
Emaar Entertainment brand enthusiasts discover over 20,000 species from King Crocodile to Humboldt Penguins, from Stingrays to Otters at Emaar Aquarium and Underwater Zoo.
Unlike traditional trampolines, Hoopzone which includes a basketball track and contributes to physical development and The Jump which serves as the first and only entertainment station between floors in Turkey and attracts great attention from both children and adults, are also the original concepts of Emaar Entertainment.
While VR Room makes adventure lovers enjoy virtual reality, Kaydırax which is the most entertaining way of traveling between floors, offers its visitors a completely different experience.
Emaar Skyview Viewing Deck which is one of the last and biggest investments of Emaar Entertainment, brings together the experience of cruising from day to night, gastronomy and entertainment. The viewing deck will become the newest symbol of Istanbul with the theme of "Discover Istanbul from the Sky" and Europe's longest glass terrace, which provides unforgettable moments for adrenaline lovers, with its café during the day and its restaurant and night club in the evenings.
