Billing Operations Specialist İş İlanı
İşveren Hakkında
- İstanbul(Avr.)(Sarıyer)
- Telekomünikasyon
GENEL NİTELİKLER
Join our journey as we connect for a better future. Ready?
We are looking for a
Billing Operations Specialist
#Vodafonespirit
Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.
ROLE PURPOSE
• Responsible for running and leading the billing cycles for both VBU & CBU customers,
• Creating, implementing, and enforcing procedures and policies, as well as streamlining effective billing processes across multidomain
• Managing availability, dimensioning, reliability and all related SLAs as service owner of billing platforms
Your place in the team
• Ensures successful operation of billing operation services
• Provides multi-level technical support for diagnosing, reproducing and fixing billing operation service issues
• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
• Actively contributes to the troubleshooting, performance tuning of billing products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
• Works as on-call support to provide 7*24 support when it is necessary.
• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
• Provides standardization / automation of technical processes.
• Deploys new products and services.
• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
• Reports to stakeholders on product performance and supplier/partner performance
We are looking for you if you have
• Bachelor’s degree from Computer, Electronics, Science and other related fields.
• Expertise in service incident handling and troubleshooting
• Good command of English.
• Experience in using SQL, PL/SQL .
• Experience in UNIX and shell scripting.
• Experience in cloud platforms is a plus.
• Ability to work in flexible work hours under pressure and tight deadlines.
• Having strong analytical skills.
‘’This role has a Hybrid working model’’
Diversity and Inclusion
At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.
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