Butler İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Sunset Hospitality Group has become a leading hospitality management group with a global presence across 10 countries with over 23 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveller of today looking for an ideal place to celebrate life.
Now, we are hiring Butlers to join us in Bodrum
Job Purpose
A butler primarily serves as a key point of contact for Villa Guests throughout their stay at the hotel, He/she should be fully conversant with all services and facilities offered by the hotel and about the local vicinity.
Principal Accountabilities
· He welcomes villa guests with a kind and smiling face and completes their complete registration and check-in procedures.
· To make the Check-Out, Account Closing and Invoicing transactions of the guests in accordance with the procedures.
· To ensure that the bills are kept regularly and distributed to the pits.
· Exchange currency and fulfil their requests for currency exchange.
· To always provide courteous and effective service to the villa guests, to inform them about the hotel activities and facilities (restaurant, bar, wellness etc.).
· To ensure that the numbers that need to be reached urgently can be reached as soon as possible by having full control over them. To follow and implement instructions and procedures regarding situations such as fire alarm and bomb notification.
· To have complete information about all room types, prices, promotions, in-hotel service units and the city.
· To have information about making reservations and changing when necessary.
· Forwarding messages to villa guests.
· Guiding villa guests inside the hotel.
· To discuss changes, requests and current room conditions with Housekeeping.
· To ensure the flow of information between villa guests and other departments.
· Passing all guest information from the registration form to the computer.
· To have complete information about the hotel's loan rules and regulations and to apply them.
· To be responsible for all cash transactions throughout Master and to ensure the balance of the same safe.
· All villa guests entering the hotel, if any, suspicious packages, bags, etc. Being alert to such things and unattended parked cars, cooperating with doorman and security guards.
· To be aware of the opening and closing hours of all service units of the hotel.
· To apply the Shift Check List completely.
· To inform the relevant departments by making villa changes when necessary.
· To forward all new information to the Front Office Shift Leader and other departments.
· To apply all business processes in the Front Office Procedure in a complete, timely and correct manner.
· Room change and submitting the up-grades to the control of the Guest Experience Manager.
· To review the reservations of the villa guests coming to the hotel and to contact before the guests arrive,
· Helping guests if they have special requests (room decoration, restaurant reservation, etc.)
· Getting information about guests and preparing WOW Moment for their rooms
· The needs of the guests should be well monitored, assimilated and action should be taken for them.
· The villa guest's requests should never be immediately said no and should not be spoken negatively. Efforts should be made, negativities should be said with a gentle approach.
· Information and details about the hotel, services and facilities must be conveyed to the villa guest accurately, accurately and completely.
· It should also be equipped with local issues. (New restaurants, bars, clubs, shows, entertainment centers, concerts, cinemas, theatres, shopping malls, ferry times, historical and touristic places, museums, tour organizations, sales stores, car rental etc.)
· When special requests are noticed, support should be provided, follow the details and meet them.
· Maps, directions, restaurant brochures, shopping guides etc. must be available at the desk.
· Service speed should be adapted to the pace of the guest and environmental conditions.
· The requests of the guests who are left unfinished and missing at the end of the shift should be noted for the next shift and the works should be followed. Information about the subject should be conveyed and if necessary, the guest should be informed about the developments.
· Performs other duties pertinent to this job as assigned.
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