Call Center Quality Assurance Specialist İş İlanı
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QUALIFICATIONS AND JOB DESCRIPTION
Quality Assurance Specialist
We are looking for a Quality Assurance Specialist for our partner which is in the education sector based in the USA and located in Maltepe.
Job Description
Monitoring sales and service calls
Assessing agents calls and providing feedback
Participating identify customer needs and expectations
Preparing and analyzing quality reports for management
Training new employees
Requirements
Experience in operational and/or quality areas.
Minimum telesales experience of 2 years.
Advanced level of Excel.
Knowledge of quality standards
Advance level of English
Able to independently manage work time.
Strong interpersonal and communication skills
