QUALIFICATIONS AND JOB DESCRIPTION
Who WE are?
Fiba Retail is the sole authority to open and operate Marks & Spencer, Gap, Banana Republic stores in Turkey, Russia, Ukraine, and is located in 9 different cities in Turkey with a total of 81 stores.
We are looking for a high caliber member to join us as a“CRM Supervisor” in our Head Office!
Which responsibilities does an “CRM Supervisor” have?
- Plan, prepare, and execute all CRM campaigns and communications, to drive engagement and conversion, in-line with KPIs
- Ensure target audience, content, design and delivery; always best optimised for maximum return and customer satisfaction
- Report on campaign performance, their impact on key metrics and use data/analytics to validate suggestions, leveraging these insights to drive campaign improvements
- Establish a working relationship with external suppliers
- Continuous A/B testing to optimise return at all time
What are we looking for as a “CRM Supervisor”?
- Minimum 4+ years of experience in similar positions
- Experience of planning, creating and delivering customer communication plans and segmented multi-channel CRM campaigns (SMS, push notifications, e-mail etc.)
- Understanding and experience of continuous test and learn campaigns, use of personalisation, and segmentation to continuously seek ways to improve campaign performance
- Solid experience of working with CRM systems, preferably CRM Dynamics 365
- Competent across all MS Office Applications, particularly in Excel
- A quick learner and problem solver with a strong analytical mindset and eager to learn and develop with a passion for using data to improve campaign performance
- Strong organisational and communication skills
What are we offering?
- In Fiba Retail, we have flexible working hours. You can start between 07:45 and 09:45 and call it a day according to these options,
- With the customized orientation programme and your buddy, you can easily be a part of Fiba Retail Team,
- You can follow fashion trends closely and get special deals from our brands,
- You will have a chance to work with a young, dynamic and agile team,
- With our monthly digital magazine, you can easily follow our new projects, innovationsand news about Fiba Retail.
- By joining our committees, you can have a word on our decision-making process and contribute with yourinnovative ideas.
- By becoming a part of “Fiba Gönüllüleri”, you can contribute to environment and society.
- With our Equal Opportunities Model (FEM), A Gender Equality Certification, you will have a chance to work in an environment that values competency over gender and gives you equal opportunities in every area!
*Fiba Retail Group makes a commitment to avoid discrimination and respect all gender and opportunity equality principles in the recruitment process.
Benzer İş İlanları
