Customer Experience Supervisor İş İlanı
İşveren Hakkında
- İstanbul(Avr.)
- Lojistik
GENEL NİTELİKLER
· Job Description
- Self-starter/ Positive attitude.
- · Attention to detail.
- · Assist in developing and maintaining strong, collaborative customer relationships through proactive engagement on complex customer issues, where escalation will likely be required.
- · Actively lead and train members of the Customer Service Team to achieve maximum results
- · Able to work collaboratively across departments at various levels
- Manages resources for communications projects to ensure standards and deadlines are met.
- Coordinates efforts of team members to ensure successful project completion by assigning tasks, monitoring work flow, providing constructive feedback, and measuring results.
- Performs editorial reviews to ensure deliverables meet UPS style guidelines.
- Monitor business and process metrics to measure and manage customer service effectiveness.
- Monitors vendor and team progress on assigned tasks to ensure project schedules are maintained
Qualifications
• 4-5 years work experience
• Excellent command of English, comfortable with giving presentations in English
• Excellent command of MS-Office applications – (especilally in MS Office Excel and Access) • Familiar with / interested in financial analysis key concepts and terminology
• No travel restrictions
• B Class Driving License owner and active driver
• Can adapt to dynamic work environment
• Ability and experience to supervise and develop team members
• Experience and knowlegde in international small package operations are preffered
