Customer Fulfillment Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Responsible for wing to wing PO / Contract Execution for Service & Repair activities in collaboration with Customer Service Leaders.
Includes activities such as processing transactions, managing processes, demand placement and follow up, financial project management from forecasting to cash collection. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures
Roles and Responsibilities
- Owns wing to wing PO / contract execution, from receipt of Customer’s order to collection of cash for all operations of Transactional (TX) Service/Repair activities in Europe Region, in coordination with Region Customer Service Leaders (CSL)
- Understands Contractual / Transactional terms and conditions of the assigned customers and contracts, manages proper project set up on ERP’s and defines financial (billing, cost, margin etc) figures and target dates/milestones for assigned scope and follows up target plan with all relevant parties (Customers, Vendors, Finance departments etc)
- Manages service / repair / part order placements for assigned scope and follows up all operational activities from order receipt to delivery & billing.
- Supports Contractual Services Inventory management steps
- Initiates external billing processes in GE’s various ERP systems, also in local systems where necessary and make sure all external invoices reach to Customer Contact
- Generates regular reports around COE tasks
- Periodic interaction with Parts, Logistics, Sourcing and Account Receivables, Accounts Payable etc teams.
- Supports regional CSL’s on customer information where needed
- Engagement with ERP enhancements, integrations and deployment. If necessary, participate in UAT/SIT and ensure adoption & adherence to systems & processes.
- Support region team on other possible operational fulfillment activities
Required Qualifications
- Bachelor’s Degree from an accredited university.
- Min. 2 to 4 years in operations, supply chain, logistics, sourcing, project management or demand planning etc roles.
- Proficient in various ERP’s (SAP, Oracle Alpha / Charlie) with ability to learn and adapt to new systems
- Ability to work with multiple & competing priorities in a fast-paced environment
- Strong attention to detail and drives complete resolution
- Ability to work under time and performance pressure
- Good command of English and in a third EU Language (Italian or Spanish)
Desired Characteristics
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs.
- Knowledge and experience with the power generation services, industrial, manufacturing industry is an advantage Established project management skills.
- Experience in handling contractual and transactional service agreements
- Good financial knowledge and commercial / contractual experience
- Strong interpersonal skills
