Customer Journey Expert İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!
If you think you are the ideal candidate for our “Collection Squad Customer Journey Expert” position, a part of Operations Group, knowing that you will be responsible for call reduction, sales improvement, KPI management and technology procurement with third parties such as startups and technology innovators;
If you think you have the following qualifications;
· Bachelor’s degree in related fields (preferably Engineering, Administration Sciences, Economics, etc.)
· Good command in MS Office programs (SAS or SQL knowledge is a plus)
· + 2 years of experience
· Advanced command of written and spoken English
· Strong analytical skills
· A pro-active thinker
· Experience in UAT testing is a plus
· Ability to work on tasks and manage own time to meet deadlines
· Knowledge of collection/credit risk processes or lending products is a plus
If you think you may take charge of the following responsibilities;
· Building up analytical approaches for process improvements
· Managing collection decision support system
· Gathering collection process needs and implementing technical system improvements
· Atomization and digitalization of collection processes
· Ensuring that improvements are successfully implemented
· Interpreting and analyzing collection data
If you want to do your thing and explore the life while working don’t miss this opportunity!
