Customer Service Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Grafton, one of the world's most famous recruitment companies, offers first-class recruitment service, talent management and human resources solutions with over 30 years of experience in Europe as a Gi Group brand.
With 40 offices and more than 500 employees in 11 countries in Europe, Grafton employs more than 30,000 temporary and permanent professionals every year.
We are looking for a 'Customer Service Specialist' for our leading multinational client operating in the fmcg.
Job Description:
- Follow up sales orders from inquiry and putting into process till delivery,
- Pricing conditions management (price list and discounts) according to the company policy,
- Manage the day-to-day relationships for identified customer accounts and product orders,
- Provide regular feedback and pro-active communication to the customer and the sales regarding the status of the order or account,
- Assisting customers on any issue, question or complaint,
- Follows up the back orders and enter returns/price differences to the system,
- Prepare daily, monthly and annual sales reports for top management periodically,
- Master data maintenance: customers master data and customers hierarchy relevant for pricing and trade budget management,
- Active involvement in S&OP for demand planning activities,
- Active involvement in cost saving projects related to cost-to-serve as well as distribution operations.
Required Qualifications:
- University degree,
- Good command of English,
- Good computer skills in MS Office and in Excel.
- Strong interpersonal skills, including the ability to handle and manage conflict and stressfull/urgency situations,
- The ability to work as a team member, in an international environment.
“Wyser işkur’un denetiminde olan 09.01.2018 tarih ve 786 No’lu lisans sahibi özel istihdam bürosudur”
