Customer Relation and Order Management Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Şişecam was founded in 1935 to establish Turkey’s glass industry in line with the vision of Mustafa Kemal Atatürk, the founder of the Turkish Republic. Today, Şişecam is a strong global player in the fields of glass and chemicals. Şişecam is the only global company operating in all core areas of glass production – including flat glass, glassware, glass packaging and glass fiber. Currently, Şişecam ranks among the world’s top two manufacturers of glassware and the top five producers of glass packaging and flat glass. Şişecam is one of the three largest soda producers in the world and the world leader in chromium chemicals.
Şişecam plays a leading role in the flat glass, glassware, glass packaging, chemicals, automotive, glass fiber, mining, energy and recycling business lines. Şişecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russian Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.
Şişecam is taking major steps towards its goal of becoming one of the world's top three manufacturers in its main fields of activity. Driven forward by its highly competent human resources and smart technologies, Şişecam is continuously transforming its digital infrastructure and corporate culture taking into account the needs of the future. With 86 years of experience and 22,000 employees, Şişecam conducts production activities in 14 countries on four continents and operates a sales network in more than 150 countries worldwide.
Şişecam is moving forward on its growth journey in line with its Global Excellence strategy and powered by an inclusive approach that supports the development of its entire ecosystem. Şişecam takes responsibility for protecting the planet, empowering society and transforming life with its CareforNext strategy, which is compliant with and centered around the United Nations Sustainable Development Goals. Şişecam uses all its experience and competencies to promote sustainable development in every aspect.
We are looking for a Customer Relation and Order Management Specialist to take part in Sisecam Headquarters -Glassware Order Management & Sales Ops. EU Retailers Management located in Tuzla / Istanbul. The ideal candidate would have the following qualifications:
- Bachelor's degree in Business Administration, Economics, Engineering or a related field
- Minimum 2 years of experience in a related field
- Deep understanding of ERP, CRM and other reporting tools & softwares (e.g. SAP modules, Salesforce)
- Have an understanding of emerging technologies in the context of sales and marketing (e.g. CPQ)
- Experienced in using with CPM (Corporate Performance Management) analytics tool
- Good command of English
- Strong presentation, verbal and written communication skills and a good team player
- No restrictions to travel in and abroad
JOB DESCRIPTION
- Controlling, communicating with the customer, revising order details, delivery time plan and back-orders
- Keeping track on the discount, promotions etc. of each customers group and updates information on the related systems
- Preparation, deployment, system entries & control of price list, contract, and commercial terms
- Creating and maintaining Sales Department policies, procedures, training manuals, and sales-related resource material
- Managing and maintaining sales data through and with sales teams in CRM and other software programs such as Customer Portal
- Assisting in the roll-out of the customer portal across product groups together with the Sales Ops. Technology and Analytics team. Through overseeing sales funnel; Assisting in coordinating demand planning, forecasting, order fulfillment and allocation related communication across commercial and supply chain functions
- Creating daily/weekly/monthly/quarterly/annual content for region/coordination office/product management & executive presentations and board reporting
- Prioritizing product & order allocation between customers through analyzing orders from customers in line with product and channel strategy
