Customer Order&Supply Management Specialist-Export İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS
- Bachelor’s degree from Business Administration or Engineering Departments,
- Minimum 2 years of experience in a related field of Supply Chain, preferably in order management,
- Proficient in using MS Office applications and SAP,
- Good command of English both written and spoken,
- Strong demonstration of the ability to multi-task, prioritize and manage time effectively,
- Great teamwork skills,
- Good problem-solving skills and being result-oriented approach,
- Having an analytic approach and strong data analysis skill,
- No military obligation for male candidates
JOB DESCRIPTION
- Bridging Customers, Commercial Team, Supply Team and Logistics Team, delivering the best service and value for all parties involved from order to cash flow,
- Responsible from order management process for a specific export zone (Order to Cash) to maintain targeted service levels (OTIF, Order Fulfillment) with predefined order rules, order flow with the best-optimized inventory levels and order life cycle,
- Proactive and timely communication with customer and export sales team in order and shipment status,
- Ensuring timely and accurate order data is being sent to the Export Team,
- Efficiently answer to the commercial team & clients' requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the disputes situations (complaints, deductions, returns, etc.) in accordance with the sales, planning and category teams, and the physical distribution,
- Having a key role to clarify the root cause of develop corrective actions and ensure the continuity & improvement of service,
- Leading the development of value-added solutions for customers from forecast planning through order execution,
- Following new product launch, new order, promotional SKUs ( pricing, barcode, etc.), follow up delist/switch process
- Taking full ownership/responsibility and ensure that all back-office processes from customer order receipt to shipment receipt.
- Taking part in new projects
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